Privacy Policy
Effective Date: April 5, 2025
Buddy Scoops Ice Cream (“Company,” “we,” “us,” or “our”) is committed to safeguarding the privacy of individuals who visit our website, purchase our products, or otherwise interact with us. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information in accordance with applicable federal and North Carolina laws.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to all information collected through our website, online ordering platforms, digital communications, and other online services that link to this policy. It does not apply to third-party websites, services, or applications that may be linked from our website.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information You Voluntarily Provide
When you interact with us, you may provide personal information, including but not limited to:
Full name
Email address
Telephone number
Billing and shipping address
Payment information
Order details
Any information submitted through contact forms or promotional entries
B. Automatically Collected Information
When you access our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Referring URLs
Pages viewed and time spent on pages
Date and time of access
This information may be collected using cookies, tracking pixels, log files, and similar technologies.
3. Lawful Basis for Processing
We collect and process personal information for legitimate business purposes, including performance of contracts, fulfillment of orders, compliance with legal obligations, protection of our legal rights, and improvement of our services.
4. How We Use Information
We may use collected information to:
Process and fulfill orders
Provide customer support
Communicate regarding orders, promotions, or updates
Administer contests or promotional campaigns
Improve website functionality and user experience
Prevent fraud or misuse
Comply with applicable laws and regulations
Enforce our Terms and Conditions
We reserve the right to use anonymized or aggregated data for lawful business purposes without restriction.
5. Payment Processing
All payment transactions are processed through secure third-party payment processors. We do not store complete credit card numbers or sensitive financial information on our servers. Payment processors are contractually obligated to maintain appropriate security safeguards.
6. Disclosure of Information
We do not sell personal information. We may disclose information in the following circumstances:
To service providers and vendors performing services on our behalf
To comply with legal process, court orders, subpoenas, or governmental requests
To protect the rights, property, or safety of the Company, our customers, or others
In connection with a merger, acquisition, asset sale, or business restructuring
All third parties receiving personal information are required to maintain confidentiality and security consistent with applicable laws.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. We reserve the right to retain anonymized data indefinitely.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is guaranteed to be completely secure. Accordingly, we disclaim liability for unauthorized access, disclosure, or loss of data except as required by law.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze traffic, and improve services. Users may adjust browser settings to refuse cookies; however, certain website features may not function properly without them.
10. Children’s Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that such information has been collected, we will take reasonable steps to delete it.
11. Your Rights and Choices
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Opt out of marketing communications
Requests must be submitted in writing using the contact information below. We reserve the right to verify identity before fulfilling any request.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Accessing third-party sites is done at your own risk.
13. Limitation of Liability
To the fullest extent permitted by law, Buddy Scoops Ice Cream shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to the collection, use, or disclosure of personal information.
14. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes acceptance of those changes.
15. Contact Information
Buddy Scoops Ice Cream
12640 Old US Highway 52
Winston-Salem, NC 27107